Unfortunately, your verification has not been completed successfully, which means that the details of the identification document that you used do not fully match the details in your account. This is mandatory in order to purchase and/or receive tickets. Are your details correct or do you have special punctuation marks in your name? Please submit a case.
Click here to verify your account again, complete this process again to submit your case.
Once again this season, match tickets will only be issued as mobile tickets in the Official Ajax app. To purchase match tickets and attend matches, you need to verify your identity. This can be done via iDIN or by uploading your proof of identity.
Our system indicated that there is a slight difference between your uploaded ID data and the data in your account. For this reason we are reviewing your request internally, as soon as we have more information for this we will contact you by email.
Our system indicates that there is a discrepancy between the uploaded ID data and the data in your account. According to you, these details are correct, which is why you have submitted a case to us and attached a copy of your valid ID document.
We have received your case and we will review it. As soon as we have more information, we will contact you per e-mail.
In order to buy or receive tickets it is necessary that you verify your identity. If your verification is not completed, it is not possible to purchase or receive mobile tickets, nor to obtain discounts in the Ajax Fanshop if you are in the possession of an active membership.
In accordance with the KNVB terms and conditions, it is essential to know which visitors enter the stadium. Therefore, we check personal data and verify that it matches the ticketholder. We would therefore like to remind you to do this. If you end up not fulfilling this requirement, it means that you will not be granted access to the stadium.
Account verification requires that children also complete the verification if the account is registered under this personal data. This can be done with the nationally required proof of identity in healthcare, which is valid from birth. We are unable to make exceptions.
Click here for more information on the nationally required proof of identity.
Yes, you can. If the sales regime allows you to buy multiple tickets for a match, you can do so with a verified account. You will then receive the tickets in your account. On the match day itself, you can use the tickets on your mobile phone to grant entry to your guests. If you prefer to send the tickets to your guest(s), they need to have or create a verified account. They can then enter the stadium with their own mobile phone.
